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Kristy Sarge

1 year ago
1/5

Campsite: Robin Hill Campground

Rented deluxe cottage #4 for Holiday weekend. Started off with no sofa or futon (easy fix), cottage smelled horrible of propane(just turned on for season and did t light pilot light to run through)-I fixed that easy enough but had to light candle to help with horrible smell. then toilet broke(again readily repaired), then a/c would not work correctly. Mini split would blow cold air for about an hour then stop-said we had timer on-according to maintenance -they came out and said that was issue-still never got cottage below 78 degrees! Asked 4xs about the a/c as it was very hot that weekend-maintenance came out again and said would need to get supervisor-no idea why it wasn’t cooling off. No one came back out. We left a day early due to the heat-asked for refund for night we couldn’t stay or even credit towards another stay and they refused. In the contract it states unit to have working a/c but it did not-but said contract stated no refunds-do not stay there! We had 5 fans running trying to cool cottage off it was insanely hot to the point we got sick from the heat and the smell and had to leave. This was our first time back in 8 years and won’t be returning. I was upset as first camping trip of season. I guess I should have known better when they had most of cabins still available when we booked in April. I understand if we left early not refunding-but we left early due to no a/c and the smell. For almost $800 for 3 nights save your money and go elsewhere. I do not recommend and will be sharing in all camping groups my review as well. This could have been easily remedied by giving a refund due to campground negligence .

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